Table 2 The scoring percentages of responses by the patients’ relatives to questions about informing, empathy and trust sub-dimensions on a 5-Point Likert type communicative attitude scale
From: The communication between patient relatives and physicians in intensive care units
QUESTIONNAIRE ITEMS FOR THE PATIENTS’ RELATIVES | |||||
|---|---|---|---|---|---|
Always % | Very Often % | Some times % | Rarely % | Never % | |
SUBDIMENSION OF INFORMING | |||||
1- I believe that the frequency of being informed about my patient is sufficient. | 59.1 | 16.0 | 14.4 | 9.4 | 1.1 |
2- After speaking to the physician, I still feel that I am informed insufficiently. | 29.8 | 9.9 | 22.7 | 17.1 | 20.4 |
3- I believe I am learning about the medical situations regarding my family member in the most comprehensive way. | 62.4 | 23.2 | 7.7 | 4.4 | 2.2 |
4- I receive all possible information about my family member whenever I speak to the physician. | 71.3 | 20.4 | 3.9 | 3.3 | 1.1 |
5- The physician uses language that I can understand. | 69.1 | 17.1 | 8.3 | 4.4 | 1.1 |
6- I would like to receive the medical information about my family member while I am next to the patient himself/herself. | 38.7 | 19.3 | 7.7 | 16.0 | 18.2 |
7- Physicians respond to all my questions. | 64.6 | 19.9 | 8.8 | 4.4 | 2.2 |
8- Physicians have difficulty giving bad news. | 38.1 | 31.5 | 12.2 | 8.3 | 9.9 |
SUBDIMENSION OF EMPATHY | |||||
9- I believe the physician cares about my family member. | 72.9 | 15.5 | 0.0 | 1.1 | 10.5 |
10- I believe that the physician cares about me as the patient relative. | 71.8 | 14.9 | 2.2 | 1.1 | 9.9 |
11- When I have a problem with the physician, I make an effort to think about it calmly. | 40.9 | 33.1 | 12.7 | 9.9 | 3.3 |
12- It makes it easier for me to communicate when the physician approaches me in a friendly manner. | 69.1 | 15.5 | 7.7 | 2.2 | 5.5 |
16- When the physician tells me what to do about my family member, this makes things easier for me. | 75.7 | 18.2 | 1.7 | 4.4 | 0.0 |
17- I believe that my physician treats everyone equally. | 73.5 | 9.9 | 9.9 | 3.3 | 0.0 |
18- ICU physicians are friendly and smiling. | 56.9 | 24.9 | 11.6 | 6.6 | 0.0 |
19- ICU physicians have an understanding attitude. | 66.3 | 18.8 | 9.4 | 6.1 | 2.2 |
20- I believe that I receive the necessary support from the physicians. | 61.9 | 20.4 | 9.4 | 6.1 | 2.2 |
SUBDIMENSION OF TRUST | |||||
21- I feel peaceful after speaking to the physician. | 63.9 | 21.1 | 9.9 | 5.0 | 0.0 |
22- I feel nervous while speaking to the physician. | 18.2 | 19.9 | 16.0 | 21.5 | 24.3 |
23- While speaking to the physician, I trust in what he/she says. | 78.5 | 15.5 | 2.2 | 3.9 | 0.0 |
24- I can access my family member’s physician whenever I need to. | 51.9 | 16.6 | 16.6 | 6.6 | 8.3 |
25- If a problem occurs regarding my family member, the physician is responsible for solving it. | 30.4 | 26.5 | 8.8 | 8.8 | 25.4 |
26- ICU physicians are very reassuring. | 64.6 | 25.4 | 6.6 | 3.3 | 0.0 |